_complaints-management.jpg "Complaints Management from escalate sciences address Video Screenshot Preview")
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⏲ Duration: 2 min 40 sec
✓ Published: 05-Aug-2017
✓ Published: 05-Aug-2017
Description:
Address different types of calls from clinics/point of care, hospitals and consumersnIntegrate to case management to convert customer feedback into complaintsnCapability to attach and generate supporting attachments / correspondence (emails, letters, reminders)nComprehensive capability to review history, decide if it is a true complaint or not and decide on next stepsnFlexible workflow to determine the need for detailed investigation and involve cross functional team based on the risk of the rep
Address different types of calls from clinics/point of care, hospitals and consumersnIntegrate to case management to convert customer feedback into complaintsnCapability to attach and generate supporting attachments / correspondence (emails, letters, reminders)nComprehensive capability to review history, decide if it is a true complaint or not and decide on next stepsnFlexible workflow to determine the need for detailed investigation and involve cross functional team based on the risk of the rep
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