_bp18-29-michael-farrell-freelance-translator-client-satisfaction-surveys.jpg "(BP18 29) Michael Farrell: Freelance translator client satisfaction surveys from embarrassing questions survey Video Screenshot Preview")
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⏲ Duration: 29 min 73 sec
✓ Published: 18-Oct-2018
✓ Published: 18-Oct-2018
Description:
While wondering why the flow of work had suddenly stopped during an unusually slack period, the speaker hit on a way of finding out if his clients had been shopping around for other language service providers without actually asking them the rather embarrassing question straight out: with the declared aim of offering services more in line with his clients’ requirements, he sent out a satisfaction questionnaire. The research he did in order to understand the philosophy behind this kind of surve
While wondering why the flow of work had suddenly stopped during an unusually slack period, the speaker hit on a way of finding out if his clients had been shopping around for other language service providers without actually asking them the rather embarrassing question straight out: with the declared aim of offering services more in line with his clients’ requirements, he sent out a satisfaction questionnaire. The research he did in order to understand the philosophy behind this kind of surve
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